Shippings & Returns


International shipping is available. Please check our rates and estimated delivery times listed below.
*Due to the Covid-19 pandemic, delivery times may take a little longer than usual. **Prizes may vary according to the MXN Peso value at the time of purchase.
NATIONAL SHIPPING
México
FREE SHIPPINGS ON ORDERS OVER $2,500 MXN
Shipping 1 – 5 working days via DHL from our studio in CDMX.
$250.00 – $500.00 MXN
INTERNATIONAL SHIPPING
Canada, United States
Standard shipping 5 – 8 working days via Mexpost
$629 –$2,408 MXN
Express 1 – 2 working days via FedEx
$887 – $2978 MXN
In Zaavia, we care. If you can’t find your country, please contact us at customer service (paloma@zaavia.mx) to make a special delivery.
RETURNS
Made by artisans from Guerrero, in Zaavia we celebrate singularity and that’s why we encourage you to embrace, if found, the little flaws of your product, such as loose threads or asymmetrical shapes.
If by any means your purchase is extremely damaged, once you’ve recieved your order, you have 10 days to make a return:
1. Email us at paloma@zaavia.mx with your order number, the product you want to send back and the reason why.
2. Once we’ve accepted your return, you will recieve an email with the prepaid return label (fee that will be deducted from your refund), and the return invoice for you to attatch to your package.
3. Returned items need to be packaged in the original condition with their original dustbags and labels.